Transit Rider Survey
Please Rate Carroll Transit System in the following areas (Questions 1-13)
Overall Service
1
2
3
4
5
Strongly Dissatisfied - Strongly Satisfied
Days and Hours of Service
1
2
3
4
5
Strongly Dissatisfied - Strongly Satisfied
Buses Running On-Time
1
2
3
4
5
Strongly Dissatisfied - Strongly Satisfied
Frequency of Buses
1
2
3
4
5
Strongly Dissatisfied - Strongly Satisfied
Availability of Information
1
2
3
4
5
Strongly Dissatisfied - Strongly Satisfied
Route Brochure/Rider's Guide
1
2
3
4
5
Strongly Dissatisfied - Strongly Satisfied
Website
1
2
3
4
5
Strongly Dissatisfied - Strongly Satisfied
Cost of Bus Fare
1
2
3
4
5
Strongly Dissatisfied - Strongly Satisfied
Sense of Security
1
2
3
4
5
Strongly Dissatisfied - Strongly Satisfied
Cleanliness of Vehicles
1
2
3
4
5
Telephone Customer Service
1
2
3
4
5
Trip Scheduling Process
1
2
3
4
5
Bus Drivers
1
2
3
4
5
What Carroll Transit Service(s) are you Taking Today?
Westminster TrailBlazer Black
Westminster TrailBlazer Purple
Taneytown TrailBlazer Green
North Carroll TrailBlazer Orange
Demand Response Service
Carroll County Veteran's Shuttle
Do you or will you TRANSFER to another bus to complete this trip?
Yes
No
Are there destinations/areas you need to go to that Carroll Transit does not serve?
Yes
No
Other
What is the purpose of your trip today?
Home
Work
Medical
School
Retail/Errands
Social/Recreation
Other
On average, how often do you use Carroll Transit?
5-6 days a week
3-4 days a week
1-2 days a week
Less than once a week
Less than once a month
If you were not taking the bus, how would you make this trip?
Drive
Walk/Bicycle
Family/Friends
Taxi/Uber/Lyft
Wouldn't make the trip
Other
If Carroll Transit were to make service improvements, choose up to three (3) that would benefit you the most.
Saturday Service
Sunday Service
More Frequent Service
Improved Reliability
Service Outside County Limits
Less Crowded Vehicles
Service Later in the Evenings
Service Earlier in the Mornings
Bus Shelters and Benches at Stops
Shorter Travel Time
Better Security on Vehicles
Improved Access to Transit Info
Real Time Transit Info
Service to additional locations within the County
Other
Please answer a few questions about yourself
What is your zip code?
How old are you?
Under 18
18-24
25-34
35-44
45-54
55-64
65 and older
Do you need any of the following to help you on a daily basis?
Wheelchair
Walker
Cane
Service Animal
Personal Care Attendant
No
Do you have an internet enabled smart phone?
Yes
No
Do you have a valid driver's license?
Yes
No
Do you have access to a working vehicle?
Yes
No
Do you consider yourself Hispanic/Latino?
Yes
No
Which one of the following best describes your race (check all that apply)
White/Caucasian
African American/Black
Asian
American Indian/Alaskan Native
Native Hawaiian/Pacific Islander
Prefer not to answer
What is your employment status? (check all that apply)
Employed (Full-time)
Employed (Part-time)
Student (Full-time)
Student (Part-time)
Retired
Homemaker
Unemployed
Other
What is your annual household income?
$14,999 or less
$15,000 - $29,999
$30,000 - $44,999
$45,000 - $59,999
$60,000 - $74,999
$75,000 or higher
Are you interested in being on the Transit Advisory Committee? If yes, please provide your contact information:
Submit
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